在商業(yè)世界中，與利益相關(guān)者的有效溝通可以發(fā)揮重要作用。

為了確保信息的順暢流動并收集有價值的見解，掌握即時工程的藝術(shù)至關(guān)重要。

讓我們根據(jù)研究過 40 多個組織的專業(yè)人士的經(jīng)驗，探討如何使用結(jié)構(gòu)良好的提示與利益相關(guān)者互動。

利益相關(guān)者見解的價值

與利益相關(guān)者（包括員工、合作伙伴和客戶）的有效溝通超出了生成式人工智能工具的能力。

雖然技術(shù)可以在很多方面提供幫助，但重要的是要記住，這些人擁有往往無與倫比的背景知識和洞察力。

有效地與他們互動可以釋放大量信息。

巖田聰?shù)拈_創(chuàng)性例子

任天堂前首席執(zhí)行官巖田聰在利用利益相關(guān)者的見解方面堪稱典范。

九年來，巖田聰親自進行了一系列采訪，采訪對象包括參與任天堂游戲和硬件創(chuàng)作的員工、行業(yè)專家和開發(fā)人員。

他的目標簡單而有力：收集他們的見解并利用它們來引導組織前進。

例如，在有關(guān)任天堂 Wii 硬件的采訪中，巖田聰發(fā)現(xiàn)工程師們對于在游戲機實力方面不與行業(yè)競爭對手索尼和微軟匹敵的決定存在著相互矛盾的意見。

通過探究關(guān)鍵利益相關(guān)者，他獲得了新的視角和見解，幫助解決組織內(nèi)部的問題。

吸引利益相關(guān)者的實用建議

構(gòu)建您的提示

為了獲得利益相關(guān)者詳細而廣泛的回應(yīng)，有效地構(gòu)建提示至關(guān)重要。

利用開放式提示，例如以“你能告訴我關(guān)于……”或“你是如何進行……”等短語開頭的提示，以邀請深入的見解。

比較提示對于探索對話中的差異和相似之處、得出觀點也很有價值。

此外，提示關(guān)注未來，例如計劃和愿望，鼓勵利益相關(guān)者討論他們的愿景和期望，闡明未來的發(fā)展并促進批判性思維。

使用反思和深思熟慮的探索

反思性和深思熟慮的提示表明您對對話復雜性的理解。

當利益相關(guān)者需要解釋技術(shù)信息時，通過提出相關(guān)問題來表達您的理解。

例如，“我了解 [產(chǎn)品 X] 的技術(shù)要求，它們與 [產(chǎn)品 Y] 有什么不同？”

鼓勵利益相關(guān)者自信地分享技術(shù)見解。

Encourage storytelling and sharing experiences related to business processes. This not only engages stakeholders but also prompts them to share their own stories and experiences.

Use empathetic language and show humility

Infuse your prompts with empathetic language to establish personal connections with stakeholders. This approach fosters an open and honest dialogue, making stakeholders feel comfortable sharing experiences and opinions. For instance, a prompt like, “I can see very clearly how difficult that situation must have been,” shows empathy and understanding.

Moreover, acknowledging and appreciating stakeholders can build positive reinforcement. Display humility by admitting when you don’t understand something, using prompts like, “Can you explain that to me again so I’m sure that I understand?” This shows that you value their time and knowledge.

Some humor adds positive energy

When appropriate, injecting humor and playfulness into prompts can create a relaxed atmosphere, making stakeholders more likely to share candid opinions. Sharing funny stories or using gentle self-deprecation can lighten the mood and enhance engagement.

Additionally, prompting stakeholders to reflect on past experiences that evoke emotions, such as nostalgia or excitement, can yield deeper and more valuable insights. Expressing your own enthusiasm can ignite similar emotions in stakeholders, fostering anticipation and openness about lessons learned.

Embrace key challenges

Embracing challenges and difficulties is essential. Create an environment where stakeholders feel comfortable discussing both successes and failures, leading to a comprehensive understanding. Use prompts like “What were some of the main challenges you faced?” and “Can you share some of the difficulties your team encountered and how you overcame them?” to gather rich insights about current challenges.

Following up by offering your own advice and experiences can further enrich the discussion.

Be a patient listener

Active listening is paramount. Show genuine interest and engagement in what stakeholders are saying. Make them feel heard and valued by taking notes and offering words of acknowledgment, interest, and gratitude. Even if a stakeholder offers a lengthy response, maintain a relaxed cadence in your prompts to reassure them that you are willing to listen.

Optimizing the guidelines

Different situations may require the application of these guidelines in various ways. Stakeholder discussions can be woven into different settings, from everyday meetings and performance reviews to corporate retreats and informal situations like working lunches. Keeping these guidelines in mind will help gather key information from stakeholders that generative AI cannot provide.

掌握利益相關(guān)者溝通中的即時工程藝術(shù)是一項寶貴的技能，可以推動組織前進。

通過有效地構(gòu)建提示、使用反思性探究、表達同理心和謙遜、在適當?shù)臅r候注入幽默和情感、承認挑戰(zhàn)并成為積極的傾聽者，專業(yè)人士可以釋放利益相關(guān)者必須提供的豐富見解。

在有效溝通至關(guān)重要的世界中，這些策略提供了競爭優(yōu)勢。

熱點：利益